Help & Contact

Browse the online shop, add your items, check your delivery details and pay by card through Stripe.

You can check out as a guest. To earn Moshims Rewards points, tick “Create an account to earn Rewards” at checkout. Guest orders are linked to your account by your email address.

Order by 9pm the night before your area's Monday, Wednesday or Thursday delivery. Delivery is a flat $5 on every order. See Home Delivery for the area schedule.

You choose what happens on each order: swap for similar or refund me.

If a swap costs less, we refund the difference. If it costs more, we never charge you extra.

You can change or cancel your order until 9pm the night before your delivery day.

• Forgot something? Place another order for the same delivery day before 9pm the night before (it has its own $5 delivery).
• Taking items out: contact us with your order number and we will refund those items.
• Cancelling the whole order: contact us with your order number and you get a full refund.

After 9pm the night before, orders can't be changed or cancelled.

We deliver between 9am and 5pm on your delivery day, and you'll get an email update about your delivery. If you're not home, we leave your order at your door or in a safe spot.

If it hasn't arrived, text us (the fastest way) or email us with your order number and delivery address. Contact Moshims about the order rather than trying to resolve it with a delivery provider yourself.

Online card payments are processed through Stripe. If you are unsure whether a payment went through, contact us before placing the same order again.

Contact us as soon as you notice (for fresh produce, within 24 hours of delivery) and we'll make it right. Tell us which item is affected and include a photo if you can.

Our Returns & Refunds page explains the process and your consumer rights. Those rights also apply to fresh produce.

No. You can place a home-delivery order when you need one, or fill a box with Build a Box. Subscription Boxes are a separate service that is coming soon.